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Job Title: Field Officers (40 Fresher Jobs)
Employer: Tugende
Location: Kampala, Mbarara, Jinja and Mbale, Uganda
Duties
Recruit new applicants: Identify capable clients for Tugende hire-purchase arrangements.
Register applicants: Meet with applicants to obtain information on them and answer their questions about the application process.
Vet applicants: Conduct field visits (at applicant’s stage and home) while paired with another Field Officer.
Analyze the strength of completed applications: Analyze applicants’ financial status, creditworthiness and outstanding leases to determine applicant qualification.
Approve/Reject applicants: Evaluate applicant's creditworthiness in line with the existing guidelines
Review lease agreements to ensure that they are complete and accurate according to the Tugende Policies.
Collections: Manage portfolio of up to 180 clients. Regularly follow up on client repayments (on phone and in person), understand any repayment and work challenges, give recommendations or escalate problem cases where necessary. Ensure client data is accurately captured in the lease management system in a timely manner
Customer service: Listen and attend to customer comments and inquiries, give recommendations or escalate problem cases where necessary.
Office work: Be able to help with office work including signing contracts with clients, transferring titles for Motorcycles and processing passenger service vehicle licenses (PSVs).
Education:
The applicants for the Field Officer jobs should preferably hold Diplomas in a business-related field or related fields
Excellent customer service and empathy for our customers.
Applicants with field work and community development experience have an added advantage
Experience
Previous experience working with a credit-related business is desired
Motorcycle riding ability is an added advantage.
Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and always growing
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Click Here
Deadline: 7th July 2017