Customer Service Manager Job Vacancy at Uganda Baati Limited

Job Title:     Customer Service Manager
Employer: Uganda Baati Limited
Location: Kampala, Uganda

Duties:
Develop and implement customer service strategies and ensure customer service is embedded in the company culture.
Carry out periodic customer satisfaction measures including surveys, compile accurate reports and discuss with management for improvements and direction.
Serve as a key liaison between Production and Sales functions to ensure customers’ orders are executed within an orderly workflow.
Create and implement an effective customer loyalty programs including customer promotional events.
Ensure that the customer service team maintains seamless communication with the customers including adhering to professional etiquette and courtesy when interfacing and handling all enquiries.

Education:
The ideal candidate should preferably hold a Bachelor’s Degree in Business Administration or equivalent. A Masters in Business Administration will be an added advantage.

Experience
A minimum of seven years of related working experience,, four of which must have been in customer service area in a busy organization. Priority shall be given to those who have knowledge in service industry.
The incumbent should be able to demonstrate a high level of customer oriented service, leadership ability, great attention to detail, high level of maturity and good commercial knowledge.

How to Apply:
All suitably qualified applicants should send an updated CV via E-mail to careers.ubl@safalgroup.com addressed to The Human Resources Manager - Uganda Baati Ltd.

Deadline: 16th July 2017

Read More

Jobs at Tecno Mobile - Promotions & Activation Representative

Job Title:        Promotions & Activation Representative (2)
Employer: Tecno
Location: Kampala, Uganda

Duties:
Responsible for ensuring promotions are successfully implemented
Working hard to meet sales targets
Build good relationships with clients, guiding them, and push planning.
Ensuring retailer’s needs are met on time.
Shop competition surveying, ensure to get the best location.
Also ensure good presentation, opening preparation, material application, store display, store target achievement, the normal operation of new stores.
Tasked with collecting information on each competing brands sales proportion and reporting to your supervisor.

Education:
The applicant for the Tecno Promotions & Activation Representative job opportunity should hold a Bachelor’s Degree

Experience
Previous experience in a sales roles in an added advantage
Excellent communication skills

How to Apply:
All suitably qualified and interested candidates should deliver their applications including an updated CV, cover letter, and copies of academic qualifications to the address below:

Carlcare Service Limited,
Prism Building (Next to E-Tower), Kampala Road
6th Floor, Plot 71/73, Kampala

Or: send an email to hr.ug@transsion.com (please clearly indicate job applied for in subject of Email)

Deadline: 31st July 2017 by 5:00 PM

Read More

Jobs at Itel - Marketing Supervisor

Job Title:         Marketing Supervisor
Employer: Itel
Location: Kampala, Uganda

Duties:
Tasked with formulating the marketing strategy for the company in line with company objectives e.g. brand planning - Build Brand Efficacy by ensuring accurate and consistent representation and use of the brand internally and externally.
Coordinating marketing campaigns both offline and online. Product promotions, brand positioning, product activations, advertising, shop layouts, roadshows, product launches etc.
Managing the company’s marketing budget. Development of budget allocation plans, promotion plans and supervision of its implementation.
Guiding and supervising the establishment of displays in shops, enhance brand terminal counters and ensure POSM display area standards are maintained.

Education:
The applicant for the Itel Marketing Supervisor job opportunity should hold a Bachelor’s Degree in a business- related course

Experience
A minimum of three to four years’ experience in Sales & marketing department of an mobile phone/ Telecom company
Strong analytical, negotiation and time management skills.
Outgoing& confident personality with a degree of initiative, creativity and good judgment

How to Apply:
All suitably qualified and interested candidates should deliver their applications including an updated CV, cover letter, and copies of academic qualifications to the address below:

Carlcare Service Limited,
Prism Building (Next to E-Tower), Kampala Road
6th Floor, Plot 71/73, Kampala

Or: send an email to hr.ug@transsion.com (please clearly indicate job applied for in subject of Email)

Deadline: 31st July 2017 by 5:00 PM

Read More