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Job Title: Front Desk Assistant
Employer: Mengo Hospital
Location: Kampala, Uganda
Duties:
The incumbent will be tasked with booking patients for Consultants as they visit and call.
Register and verify patients in the system
Keep front desk tidy and presentable with all necessary stationery material availed
Be able to follow up patient calls
Tasked with answering questions and address complaints from visitors
Answer all incoming calls and redirect them to the right recipients and keep messages
Receive letters, packages etc. and distribute them accordingly
Prepare outgoing mail by drafting correspondence.
Check, sort and forward emails
Keep updated records and files of patients before archival
Ensure the cleanliness of the patient waiting area
Education:
The ideal candidate for the Front Desk Assistant job opportunity should preferably hold a good Diploma in Secretarial Studies or relevant course to reception management;
Experience
Experienced in the use of office machines (e.g. fax, printer etc.)
Extensive knowledge of office management and basic bookkeeping
Proficient in English (oral and written), knowledge of French, Swahili is an added advantage
Excellent knowledge of MS Office (especially Excel and Word)
Excellent communication skills, organizational and multi-tasking abilities
Good problem-solving skills and possess a customer service orientation approach.
How to Apply:
All suitably qualified and interested candidates should submit their application letters attached with a CV, copies of academic/training certificates and testimonials, professional membership certificates indicating three (3) referees and a reliable e-mail /telephone contact, addressed to:
Medical Director,
Mengo Hospital,
P.O. Box 7161, Kampala. Uganda
Deadline: 1st September 2017