Support Officer Job Vacancy at Awamo Uganda Ltd

Job Title:     Support Officer
Employer: Awamo Uganda Ltd
Location: Kampala, Uganda


Duties:  
Guide the customers through the onboarding process (e.g. meeting arrangements, formalities, technical assistance)
Train customers individually and in group sessions on use of awamo’s software
Offer timely support to customers in person, via phone, e-mail, or remotely as and when needed even outside normal business hours
Ensure positive customer experience through high quality service and communication thereby attaining customer retention and attracting new customers
Handle customer service and support related incoming requests and track, prioritize, and document customer service requests
Quickly respond to and resolve complex customer issues through incident recognition, research and isolation, resolution, escalation and follow up to the satisfaction of the customer
Update customers on new design, product and technology changes and ensure they are trained to adapt to the changes.
Promote the awamo brand and market reach by interacting with team members, vendors and customers to get timely and regular feedback from the customers on our services vis-à-vis their requirements.

Education:
The applicants for the Support Officer jobs should hold Bachelor’s Degrees in an IT or business related course – equivalent work experience will be considered as well.

Experience
At least two to three years’ experience in handling customer relations in a fast-paced environment preferably in the I.T or financial sector.
Proficiency in Microsoft Office packages
Familiarity with the use of Android and excellent general IT user skills


How to Apply:
All suitably qualified and interested candidates are encouraged to send their applications, academic documents and resumes (soft copy only) to HR.UG@awamo.com

Deadline: Tuesday 27th June 2017