Research and Product Development Officer Job at UGAFODE Microfinance Limited

Job Title:         Research and Product Development Officer
Employer: UGAFODE Microfinance Limited (MDI)
Location: Kampala, Uganda
UGAFODE Microfinance Limited (MDI) is recruiting a Research and Product Development Officer
Duties:  
•         Prepare product concepts and business cases for new products and services. Determine product specifications and features.
•         Keenly analyze and monitor existing products on a routine basis to understand the performance of the products and delivery methods and make recommendations.
•         Regularly monitor performance of products under pilot testing and make the necessary amendments.
•         Analyze customer feedback in liaison with branch staff through Customer Satisfaction surveys and recommend strategies for customer service and product refinements.
•         Manage the research, identification, evaluation and feasibility studies of new products and services and delivery channels/branches.
•         Regularly monitor projects, such as research findings and progress reports in order to inform management of current status of each project.

Education: The applicant for the UGAFODE Microfinance Limited (MDI) Research and Product Development Officer hold a Bachelor’s degree in any business related field

Experience: The Officer should have two years’ hands-on experience and proven skills in marketing research or related work experience.

How to Apply:
All suitably qualified and interested candidates should send their applications which should include a cover letter and an up-to-date detailed CV. Your applications should include names of three professional referees and a day-time telephone contact. Send them to:

Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda

Email to: recruitment@ugafode.co.ug (Please indicate the position you are applying for)

Deadline: 10th December 2016