Customer Service Manager Job Vacancy at Uganda Baati Limited

Job Title:     Customer Service Manager
Employer: Uganda Baati Limited
Location: Kampala, Uganda

Duties:
Develop and implement customer service strategies and ensure customer service is embedded in the company culture.
Carry out periodic customer satisfaction measures including surveys, compile accurate reports and discuss with management for improvements and direction.
Serve as a key liaison between Production and Sales functions to ensure customers’ orders are executed within an orderly workflow.
Create and implement an effective customer loyalty programs including customer promotional events.
Ensure that the customer service team maintains seamless communication with the customers including adhering to professional etiquette and courtesy when interfacing and handling all enquiries.

Education:
The ideal candidate should preferably hold a Bachelor’s Degree in Business Administration or equivalent. A Masters in Business Administration will be an added advantage.

Experience
A minimum of seven years of related working experience,, four of which must have been in customer service area in a busy organization. Priority shall be given to those who have knowledge in service industry.
The incumbent should be able to demonstrate a high level of customer oriented service, leadership ability, great attention to detail, high level of maturity and good commercial knowledge.

How to Apply:
All suitably qualified applicants should send an updated CV via E-mail to careers.ubl@safalgroup.com addressed to The Human Resources Manager - Uganda Baati Ltd.

Deadline: 16th July 2017