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Job Title: Customer Retention Officer
Employer: Spear Motors Ltd
Location: Kampala, Uganda
Spear Motors Ltd has a vacancy for Customer Retention Officer.
Duties:
• Maintains excellent knowledge of Spear Motor products and services in order to understand customers’ needs, persuade, respond and resolve concerns.
• Carries out a daily customer survey as per questionnaire and documents responses and resolutions.
• Conducts follow up calls to all customers, updates customer data base and compiles weekly reports to management tracking customer resolutions.
Education: The applicant should hold a Bachelor’s degree in social sciences or related field
Experience: At least two years of retention experience
How to Apply:
All suitably qualified and interested candidates should send their application letters and a detailed CV and copies of relevant professional certificates to: recruitment@spearmotors.co.ug
Deadline: 9th December 2016