IT Support Technician Jobs at Infinity Computers & Communications Uganda

Job title: IT Support Technician

Employer: Infinity Computers & Communications

Location: Kampala, Uganda

Duties
Fixing equipment, including printers and scanners (known as peripherals).
Setting up new equipment and upgrading existing systems.
Recording problems and their solutions for future reference.
Training clients on new systems or software applications.
 Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems and networks.
Managing i3c and our clients’ Telephony Systems including configuration and set up of the same where need be.
 Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
 Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.

Education:
The applicants should hold at least a Bachelor’s Degree, Diploma or any other relevant certification in Engineering, IT, Computer Science, or any other related field.
Thorough knowledge of operating systems, networking, hardware and software.
Excellent problem-solving skills.
Ability to explain problems and solutions clearly to non-technical users.
 Ability to prioritize, work under pressure and meet deadlines.
A patient and methodical approach.
Ability to work alone or as part of a team.
 Good Customer care skills and a strong team spirit.
 Ability to multi task and keen on delivery timeline.
 The incumbent should be proactive, organized, energetic and able to work under pressure with a positive attitude.
Familiarity with VOIP Telephony, PBX set up and configuration of major open source VoIP applications, such as Asterisk, will be an added advantage.

How to Apply
All suitably qualified and interested candidates should apply online, Click Here and also send their applications via mail to; jobs@i3c.co.ug